Deleted or reformatted files
Accidentally emptied, wiped, or formatted the wrong drive. Often the most recoverable case, provided nothing new has been written since.
Photos, documents and business records off drives that have stopped cooperating. If the data matters, what you do in the first hour matters just as much.
Data recovery is the one job where doing nothing is usually the right first move. A drive that is failing mechanically gets worse every minute it stays powered, and recovery software run over a dying disk can overwrite the very files you are trying to save. If your drive is clicking, buzzing, or has disappeared from the computer entirely, switch the machine off and bring it in.
Recoverable situations fall into a few groups. Deleted or reformatted files are often still physically present and are the most straightforward. Logical corruption — a partition that vanished, a file system that will no longer mount — is usually recoverable too. Failing drives with bad sectors need to be imaged first, so we work from a copy and never stress the original more than once. Physically damaged drives with head or motor failure need a cleanroom, which is specialist work we would refer on rather than pretend to do in-house.
We will be straight with you about the odds before you commit to anything. Some drives come back completely, some partially, and some are genuinely gone — particularly SSDs, which can fail in ways that leave nothing to retrieve. You get an honest assessment after the diagnosis, and if we cannot recover your data you do not pay a recovery fee.
Accidentally emptied, wiped, or formatted the wrong drive. Often the most recoverable case, provided nothing new has been written since.
The disk spins but the computer will not read it. Usually partition or file-system damage rather than dead hardware.
A mechanical fault in progress. Every extra minute of power costs you data — turn it off and bring it in.
SSDs fail suddenly and silently. Sometimes the controller can still be reached, sometimes not; the diagnosis tells us which.
Dropped laptops and liquid spills. The drive itself often survives even when the machine does not.
Encrypted or scrambled files. Recovery depends heavily on the variant, and we will tell you upfront if it is hopeless.
We quote after the free diagnosis, never before — a fixed figure you approve before any work starts. For this job, the things that move the number are:
Power the machine off and leave it off. Do not run recovery software, do not reformat, and do not keep retrying the boot — each attempt can make a partial recovery into no recovery at all.
Sometimes. SSDs fail differently from mechanical drives — when the controller dies the data can be genuinely unreachable. We will assess it and give you a straight answer rather than an optimistic one.
Nothing for the recovery. The diagnosis is free, and if the data cannot be retrieved there is no recovery fee to pay.
Simple deleted-file cases can be same day. Imaging a failing drive is slow by necessity — pushing it faster risks the disk — and can take several days. We give you a realistic estimate once we have looked at it.
Yes. We only look at what is needed to verify the recovery worked, and recovered data is handed over and removed from our equipment once you confirm you have it.
Whether it will not power on at all or simply crawls, we find the actual fault before quoting — and we tell you honestly when a repair is not worth the money.
Read moreThe cheapest fix in computing: an SSD and a memory upgrade turn a machine you were about to replace into one that feels new.
Read morePop-ups, browser hijacks, ransomware and fake "your computer is infected" warnings — cleaned out properly and the door closed behind them.
Read moreBased in Frisco, and regularly serving the towns around us.
Free diagnosis and a fixed quote before any work starts. Most repairs finished same or next day.